Refund policy

Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, with any original tags, and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at support@taoveya.com before sending your item. If your return is approved, we will provide return instructions and the complete return address.

Approved returns should be sent to our return facility at Unit B53, 2/F, Phase 1, Kwai Shing Industrial Building, 36–40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong SAR. Returns sent without prior authorization, or sent to an incorrect address, may not be accepted.

Return Shipping and Fees

For returns due to a change of mind, preference, or other non-defective reason, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. After verification, we will provide an appropriate replacement, refund, or approved return solution at no additional return shipping cost to you.

Original shipping charges are non-refundable unless the return is caused by our error. We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@taoveya.com within 7 days and include your order number, a description of the issue, and clear photos of the item and packaging.

Non-Returnable Items

The following items cannot be returned:

- Customized or personalized products
- Gift cards
- Items clearly marked as final sale
- Items that have been worn, used, damaged after delivery, or returned without their original packaging

Promotional Orders

For Buy 2, Get 1 Free and similar promotional orders, all qualifying items, including the free item, must be returned to receive a full refund.

If only part of a promotional order is returned, the promotion will be recalculated. The value of any retained free or discounted item may be deducted from the refund.

Exchanges

The fastest way to receive a different item is to return the original item. Once the return is accepted, you can place a new order separately.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@taoveya.com.