Frequently Asked Questions

Find answers about shipping, delivery, returns, refunds, orders, and caring for your TAOVEYA jewelry.

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders, with no minimum purchase required.

How long does delivery take?

Standard delivery typically takes 5–8 business days after your order has shipped. Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow a short period of time for the carrier to update the tracking status.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to help, but changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.

What is your return policy?

We accept return requests within 30 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging, with any original tags included. Proof of purchase is also required.

How do I start a return or exchange?

Please contact us at support@taoveya.com before returning an item. Include your order number and the reason for your return. If your request is approved, we will provide return instructions and the complete return address.

Items returned without prior authorization may not be accepted.

Who pays for return shipping?

Customers are responsible for return shipping costs when returning an item for a change of mind, preference, or another non-defective reason.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. After verification, we will provide an appropriate solution at no additional return shipping cost to you.

When will I receive my refund?

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@taoveya.com.

Will my bracelet look exactly like the photos?

Because Bodhi seeds, natural stones, and other natural materials have unique colors, grains, and textures, slight variations are normal. These natural differences make every TAOVEYA bracelet unique.

Still Have Questions?

If you couldn't find the answer you're looking for, our support team is happy to help.

EMAIL:

support@taoveya.com

Average response time: 1–2 business days.

Still Have Questions?

If you couldn't find the answer you're looking for, our support team is happy to help.

EMAIL:

support@taoveya.com

Average response time: 1–2 business days.