Frequently Asked Questions

Find answers about shipping, delivery, returns, refunds, orders, and caring for your TAOVEYA jewelry.

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is confirmed. Our order processing days are Monday through Saturday. Orders are not processed or shipped on Sundays.

Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders, with no minimum purchase required.

How long does delivery take?

Standard delivery typically takes 5–8 business days after your order has shipped. Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Remote destinations may take longer. For details, please open Shipping Policy from the footer menu.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow a short period of time for the carrier to update the tracking status.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to help, but changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.

What is your return policy?

We accept return requests within 30 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging, with any original tags included. Proof of purchase is also required.

How do I start a return or exchange?

Please contact us at support@taoveya.com before returning an item. Include your order number and the reason for your return. If your request is approved, we will provide return instructions and the complete return address.

Items returned without prior authorization may not be accepted.

Who pays for return shipping?

Customers are responsible for return shipping costs for non-defective returns, including changes of mind or preference. If your item arrives damaged, defective, or incorrect, please contact support@taoveya.com as soon as possible, preferably within 7 days of delivery, and include photos of the issue. This recommendation does not limit your 30-day return eligibility. After verification, we will provide an appropriate solution at no additional return shipping cost to you.

When will I receive my refund?

If a physical return is required, we will inspect your item and notify you of our decision within 2 business days after it arrives at our return facility. Once approved, we will issue your refund within 1 business day. If we waive the physical return requirement, we will issue your refund within 1 business day after approval. After the refund is issued through Shopify Payments, your bank or card provider may take up to 10 business days to credit your account. For returns requiring inspection, this means up to 13 business days from receipt of the returned item. Business days for refund processing are Monday through Friday, excluding public holidays. If you have not received your refund within 10 business days after we issue it, please contact support@taoveya.com.

Will my bracelet look exactly like the photos?

Because Bodhi seeds, natural stones, and other natural materials have unique colors, grains, and textures, slight variations are normal. These natural differences make every TAOVEYA bracelet unique.

Still Have Questions?

If you couldn't find the answer you're looking for, our support team is happy to help.

EMAIL:

support@taoveya.com

Average response time: 1–2 business days.

Still Have Questions?

If you couldn't find the answer you're looking for, our support team is happy to help.

EMAIL:

support@taoveya.com

Average response time: 1–2 business days.