Privacy policy

Last updated: September 14, 2026

About This Privacy Policy

TAOVEYA is operated by PAIYUN TRADING CO., LIMITED, a company registered in Hong Kong. This Privacy Policy explains how we collect, use, and share personal information when you visit taoveya.com, place an order, contact us, or otherwise use our services.

Personal Information We Collect

Depending on how you interact with us, we may collect your name, email address, telephone number, billing and shipping addresses, order details, payment status, and information you provide in customer service messages or return requests.

When you browse our website, we and our service providers may also collect your IP address, browser and device information, and information about your interactions with our website through cookies and similar technologies.

Payments are processed by our payment service providers. Payment information is handled according to the payment method you choose and the provider’s privacy practices.

How We Use Personal Information

We use personal information to process payments, fulfill and deliver orders, provide customer support, handle returns and refunds, communicate about purchases, maintain and improve our website, prevent fraud, and comply with applicable obligations.

If you subscribe to our marketing emails, we use your email address to send promotional messages. You can unsubscribe using the link in those emails.

Our Use of Shopify

Our store is hosted on Shopify, which provides the e-commerce platform we use to offer our products and services. Shopify processes personal information to help operate the store and provide its services.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy/app-users

You can access Shopify’s Privacy Portal at:

https://privacy.shopify.com/en

Service Providers

We may disclose personal information to companies that provide services on our behalf, including payment processing, website hosting, data storage, customer support, fraud prevention, order fulfillment, shipping, email delivery, analytics, and marketing.

Shipping and Fulfillment Providers

We may disclose your name, shipping address, telephone number, email address, and relevant order information to shipping carriers and fulfillment providers when necessary to prepare and deliver your order.

Analytics and Advertising Partners

Where enabled and permitted by law, we may disclose certain device information, online activity, and identifiers to analytics and advertising partners to measure website activity, understand the effectiveness of our marketing, and provide relevant advertisements.

Business Transactions

We may disclose personal information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy.

Legal Requirements

We may disclose personal information when required by law, court order, subpoena, government request, or other valid legal process, or when reasonably necessary to protect our business, customers, rights, property, or safety.


Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies, pixels, and similar technologies to operate the website, remember your preferences, analyze website traffic, improve the Services, prevent fraud, and support advertising.

Depending on your location, you may be able to manage cookie preferences through the cookie banner or privacy settings displayed on our website. You can also adjust cookie settings through your browser. Disabling certain cookies may affect the operation of some website features.


Targeted Advertising and Privacy Choices

TAOVEYA does not sell personal information in exchange for money. However, certain privacy laws may define the use or disclosure of personal information for targeted advertising as “selling” or “sharing” personal information.

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising. You can submit an opt-out request through our Privacy Choices page:

https://taoveya.com/pages/data-sharing-opt-out

Where required by applicable law, we recognize Global Privacy Control signals as an opt-out request for the browser and device sending the signal.


Third-Party Websites

Our website may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy, security, availability, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.


Children’s Privacy

The Services are not intended for children under 16, and we do not knowingly collect personal information from children under 16.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.


Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee the absolute security of personal information.

Please do not send payment card information, passwords, or other sensitive information to us through unsecured communication channels.


Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, maintain customer accounts, process returns and refunds, respond to customer support requests, comply with tax and legal obligations, prevent fraud, resolve disputes, and enforce our agreements.

The applicable retention period depends on the type of information, the reason it was collected, and applicable legal requirements.


Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• The right to request access to the personal information we maintain about you.

• The right to request correction of inaccurate personal information.

• The right to request deletion of personal information.

• The right to receive a portable copy of certain personal information.

• The right to opt out of the sale or sharing of personal information.

• The right to opt out of targeted advertising.

• The right to withdraw consent where processing is based on consent.

• The right to appeal certain decisions regarding a privacy request, where applicable.

These rights are not absolute and may be subject to exceptions under applicable law. We may need to verify your identity before processing a request. Where permitted by law, you may use an authorized agent to submit a request on your behalf.

We will not discriminate against you for exercising an applicable privacy right.

To submit a privacy request, contact us at support@taoveya.com.


Marketing Communications

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, we may still send non-promotional messages relating to your orders, payments, account, shipping, returns, refunds, security, or customer support requests.


International Data Transfers

TAOVEYA, Shopify, and our service providers may process and store personal information in countries or regions outside the place where you live. When required by applicable law, appropriate safeguards will be used for international transfers of personal information.


Complaints

If you have a concern or complaint about how we handle personal information, please contact us at support@taoveya.com. Depending on where you live, you may also have the right to submit a complaint to your local privacy or data protection authority.


Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or the Services.

When we update this Privacy Policy, we will publish the revised version on this page and update the “Last updated” date. We will provide additional notice when required by applicable law.


Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise an applicable privacy right, please contact us:

TAOVEYA is operated by PAIYUN TRADING CO., LIMITED.

Email: support@taoveya.com
Phone: +86 15070801059

Business address: Room B53, 2/F, Phase 1, Kwai Shing Industrial Building, 36–40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong.